Refund policy
Refund Policy (7 Days)
We prioritize your satisfaction at Smith & Wright Coffee Co. If you're not completely satisfied with your purchase, you can take advantage of our 7-day refund policy from the delivery date. Here's how it works:
Eligibility for Refund:
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To qualify for a refund, you must request it within 7 days of receiving your order.
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The item(s) must remain unopened in their original packaging and in the same condition as when they were delivered.
How to Request a Refund:
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Contact our customer support team at Contact Us page to begin the refund process.
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Provide your order number, reason for the refund, and any relevant documentation or images if needed.
Refund Process:
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Once we approve your refund request, we will initiate the refund to your original payment method.
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Please allow [processing time] for the refund to be processed. The time it takes for the refund to appear in your account may vary based on your payment method and financial institution.
Non-Refundable Items:
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Gift cards and promotional items cannot be refunded.
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Shipping costs are non-refundable, and the customer is responsible for any return shipping fees.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund based on your preference.
Cancellations:
Should you wish to cancel an order, please contact us promptly. If your order has not been shipped, we will process the cancellation and issue a full refund. If the order has already shipped, you may follow our standard refund policy as outlined above.
Contact Us:
For any questions or further assistance, reach out to our customer support team at Contact Us page. We are committed to ensuring your coffee experience with Smith & Wright Coffee Co. is exceptional.
Please note that our refund policy may change, and the terms above reflect our policy as of 30-02-2023. Check our website for the most current refund policy information.